We currently process all online payments through PayPal, and accept personal checks and money orders made out to Touch of Enchantment in U.S. dollars drawn on a U.S. bank. Please make sure to print a copy of your invoice at the time of checkout and send with your money order or check.
Orders are processed upon receipt of a money order or check and upon clearance of personal checks. Please allow 5-10 banking days following receipt for clearance of funds before your order is processed. We cannot guarantee the availability of an item by the time payment is received and funds clear. We reserve the right to charge a $25.00 fee on all returned checks.
Please do not send cash. We will not be responsible for cash sent to us through the mail.
Shipping
Most
orders are shipped within 14 business days from the time your payment
posts. This does not include custom items or handmade items as many of these are made when you order.
Our shipping labels reflect the address entered by the customer at the time of ordering. In the event that an address has been entered incorrectly, Touch of Enchantment assumes no responsibility for the delivery of the order. In the event that a misaddressed shipment is returned, customer will be charged any fees incurred for return postage due. Upon return of any misaddressed shipment, customer will have the option of having the order reshipped to the correct address (new shipping charges apply), or cancelling their order, whereupon a charge-back will be applied to their credit card for the cost of goods only (we cannot credit for shipping charges on goods shipped)—minus a 15% restocking fee.
If you realize you have entered your address incorrectly, please email or call us. If your order has not been shipped, we can apply the correct shipping address (with written permission from the customer).
If USPS tracking confirms that your order was delivered, and you are not in receipt of it, we recommend that you first contact your local Post Office where it is possibly being held for you.
If USPS tracking confirms an order has been delivered, and you are not in receipt of it, then any dispute you have must be addressed with USPS directly. Delivery is assumed and designated as such by Touchofenchantment.com and the customer to be complete when confirmed as delivered by the USPS tracking system. Customers assume all risks and responsibility for the safety of a shipment upon delivery. Touchofenchantment.com cannot be responsible for theft or loss of delivered goods, and assumes no such liability.
Mail theft and mail fraud (i.e.: the false reporting of stolen or unreceived mail) are federal crimes. We are happy to assist USPS authorities and our customers by providing any documentation that may be helpful in reporting and/or recovering a lost shipment.
